Polices & Procedures

Cancellation Policy 

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all our guests, the following policies are honored:

24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount must be paid prior to your next scheduled appointment.


Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” No-shows will be charged for their “missed” appointment.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your Esthetician will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to our other guests, please plan accordingly and be on time.

Spa Etiquette

We ask that you soften your voice upon arrival.  Also please turn off your cellular devices.  Our goal is to provide the most peaceful and relaxing environment possible to each and every guest.  Thank you in advance for your consideration.

Children and Pet Policy 

While we love our children and adore our pets, we ask that you refrain from bringing children or pets to your appointment.  Due to the nature of our business, insurance regulations, health and safety issues, we regrettably cannot accommodate children or pets.

Other Suggestions

Many treatments require the removal of jewelry.  May we suggest that you leave valuables at home as we can not be responsible for lost items.  

Gift Certificates

Gift Certificates and all services rendered are non-refundable and cannot be exchanged for cash.

Payment Information 

We accept all major credit cards, (Visa, Master Card, American Express) cash and checks.

Please note that prices and services are subject to change at any time.

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